The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank

This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores.

Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.

He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.

https://youtu.be/N2dczplOAeY

A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.

On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.

The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks

If you could ask 500 entrepreneurs a question about how they got noticed,

Would you have one?

That's right.

You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment. The Host: Jim A. James

Jim James

I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since.

That stunt taught me the power of publicity to generate profits.

I've been an entrepreneur for pretty much my entire working life.

For 25 years I started and built companies in Asia.

Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed.

From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY).

I've listed all assets here on Linktree. My full story is on my personal website. The books are on Amazon and in some stores.

My guests come on the mic from around the world, and the same is true of our listeners, as we've now been heard in 139 Total countries and over 3384 cities

According to Listennotes, the show is in the top 2.5% worldwide and has a listener score 33. The show ranks #3 in the UK in the Entrepreneur category.

What is Listen Score? Listen Score (LS) is a metric that shows the estimated popularity of this podcast compared to other rss-based public podcasts in the world on a scale from 0 to 100. The higher, the more popular. Calculated from 1st and 3rd party data. Updated monthly.

What is Global Rank? This podcast is one of the top 2.5% most popular shows out of 2,855,347 podcasts globally, ranked by Listen Score (the estimated popularity score).

The show is still relatively new but is experiencing steady growth by consistently publishing two shows per week.

Why charm and good looks isn't enough to help you standout; With Richard Blank

Richard Blank of Costa Rica’s Call Center shares communication techniques and tips on getting noticed

At the age of 27, Richard Blank left northeast Philadelphia and went to Costa Rica. He has since gotten an amazing business in the call centre industry called Costa Rica’s Call Center. In the new episode of The UnNoticed Entrepreneur, he talked about his business, communication, how people can optimise their engagement with others, and how entrepreneurs can get noticed not just in their hometown but in a new country.

From Philly to Costa Rica

When it comes to the special challenges he faced when setting up his business, he, first and foremost, needed to learn the language. It’s a great way to show respect; it keeps an open mind and shows structure, discipline, and cognitive skills. For him, anybody who speaks a second language bears a remark of higher education.

Secondly, he’s a guest in Costa Rica and has been one for the last 23 years. It was important for him to understand the traditions and the culture because whatever happened in Philadelphia really didn't have that sort of importance there.

By having their essence and learning new things, he was able to incorporate his life there. He married the girl of her dreams. Fifteen years ago, he started his company, and it later grew to 150 seats. Now, he’s living the dream.

He believes that entrepreneurs shouldn’t be hard on themselves. Patience is a virtue, and there is something called momentum.

He started Spanish when he graduated high school in Abington, Philly, and continued studying it in Arizona. It’s an example of him building on momentum. There was positive reinforcement. He had the fidelity to continue.

Putting any sort of pressures, opinions, or career expectations aside, he admitted he was a little selfish. Getting past his parents’ guilt and deciding to live a poet's life, he threw his hat in the ring and decided to go for it.

The Call Centre Industry in Costa Rica

Hollywood has glamorised call centres and telemarketers with films such as “Wolf of Wall Street,” “Boiler Room,” “Glengarry Glen Ross” and “The Prime Gig.”

However, the reality is that they don’t sell stocks. They don’t do casinos, books, pharmacies, or sweepstakes. But there are a lot of amazing people out there who can earn a living making and receiving phone calls.

Costa Rica is a very strict Catholic country, and the agents are extremely selective and delicate in the campaigns they decide to give their time and efforts. Currently, they have Amazon, HP, Intel, and Oracle. But it’s not just the infrastructure that’s there. It’s also the labour force.

The country has a 95% literacy rate and good neutral English levels. Being close to the United States gave them that advantage. The proxemics and expatriates that they have there make it feel like it's almost like the US, too. As many people speak English, it was very easy for him.

But unless people understand making and receiving phone calls, they may have expectations that are way out of whack. Telemarketers can’t just put magic dust on phone calls and bring them 100 clients. There is structure and discipline.

The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores. Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad. He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers. [https://youtu.be/N2dczplOAeY](https://youtu.be/N2dczplOAeY) A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication. On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank. The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks If you could ask 500 entrepreneurs a question about how they got noticed, Would you have one? That's right. You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment. The Host: Jim A. James Jim James I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since. That stunt taught me the power of publicity to generate profits. I've been an entrepreneur for pretty much my entire working life. For 25 years I started and built companies in Asia. Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed. From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY). I've listed all assets here on Linktree. My full story is on my personal website. The books are on Amazon and in some stores. My guests come on the mic from around the world, and the same is true of our listeners, as we've now been heard in 139 Total countries and over 3384 cities According to Listennotes, the show is in the top 2.5% worldwide and has a listener score 33. The show ranks #3 in the UK in the Entrepreneur category. What is Listen Score? Listen Score (LS) is a metric that shows the estimated popularity of this podcast compared to other rss-based public podcasts in the world on a scale from 0 to 100. The higher, the more popular. Calculated from 1st and 3rd party data. Updated monthly. What is Global Rank? This podcast is one of the top 2.5% most popular shows out of 2,855,347 podcasts globally, ranked by Listen Score (the estimated popularity score). The show is still relatively new but is experiencing steady growth by consistently publishing two shows per week. Why charm and good looks isn't enough to help you standout; With Richard Blank Richard Blank of Costa Rica’s Call Center shares communication techniques and tips on getting noticed At the age of 27, Richard Blank left northeast Philadelphia and went to Costa Rica. He has since gotten an amazing business in the call centre industry called Costa Rica’s Call Center. In the new episode of The UnNoticed Entrepreneur, he talked about his business, communication, how people can optimise their engagement with others, and how entrepreneurs can get noticed not just in their hometown but in a new country. From Philly to Costa Rica When it comes to the special challenges he faced when setting up his business, he, first and foremost, needed to learn the language. It’s a great way to show respect; it keeps an open mind and shows structure, discipline, and cognitive skills. For him, anybody who speaks a second language bears a remark of higher education. Secondly, he’s a guest in Costa Rica and has been one for the last 23 years. It was important for him to understand the traditions and the culture because whatever happened in Philadelphia really didn't have that sort of importance there. By having their essence and learning new things, he was able to incorporate his life there. He married the girl of her dreams. Fifteen years ago, he started his company, and it later grew to 150 seats. Now, he’s living the dream. He believes that entrepreneurs shouldn’t be hard on themselves. Patience is a virtue, and there is something called momentum. He started Spanish when he graduated high school in Abington, Philly, and continued studying it in Arizona. It’s an example of him building on momentum. There was positive reinforcement. He had the fidelity to continue. Putting any sort of pressures, opinions, or career expectations aside, he admitted he was a little selfish. Getting past his parents’ guilt and deciding to live a poet's life, he threw his hat in the ring and decided to go for it. The Call Centre Industry in Costa Rica Hollywood has glamorised call centres and telemarketers with films such as “Wolf of Wall Street,” “Boiler Room,” “Glengarry Glen Ross” and “The Prime Gig.” However, the reality is that they don’t sell stocks. They don’t do casinos, books, pharmacies, or sweepstakes. But there are a lot of amazing people out there who can earn a living making and receiving phone calls. Costa Rica is a very strict Catholic country, and the agents are extremely selective and delicate in the campaigns they decide to give their time and efforts. Currently, they have Amazon, HP, Intel, and Oracle. But it’s not just the infrastructure that’s there. It’s also the labour force. The country has a 95% literacy rate and good neutral English levels. Being close to the United States gave them that advantage. The proxemics and expatriates that they have there make it feel like it's almost like the US, too. As many people speak English, it was very easy for him. But unless people understand making and receiving phone calls, they may have expectations that are way out of whack. Telemarketers can’t just put magic dust on phone calls and bring them 100 clients. There is structure and discipline.